Refund & Return Policy – Fed By Nature

At Fed By Nature, we stand behind the purity and simplicity of our single-ingredient, human-grade dog treats. We want you and your dog to be completely satisfied with your order.

Returns & Exchanges

• Due to the perishable nature of our products, we cannot accept returns of opened bags.

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

• To be eligible for a return or exchange, products must be unopened, in their original packaging, and within 14 days of delivery.

Refunds

• Approved refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned product.

• If your package was damaged in transit, please provide photos of the product and packaging so we can resolve the issue quickly.

• Shipping charges are non-refundable, except in cases where the error was ours (wrong item, damaged item, etc.).

How to Request a Return

1. Email our customer support team at support@fedbynature.com with your order number and details of the issue.

2. We will provide return instructions if applicable.

3. Once your return is received and approved, we’ll process your refund or replacement.

Satisfaction Guarantee

Your trust matters to us. While we cannot resell returned pet products, we will always do our best to ensure you feel confident ordering from us. If you ever have concerns, please reach out — we’re here to help.